Responsible Gaming

Gamble for entertainment

Responsible gaming means treating gambling as a leisure activity and making choices that fit comfortably within your circumstances. Outcomes are determined by chance, and there is no guaranteed strategy, system or level of experience that can ensure a win. Losses can occur, and you should only gamble with money you can afford to lose.

Before you play at Just Casino, consider your budget, available time and personal reasons for gambling. Do not use gambling to pay bills, recover losses, solve financial problems or improve your mood. Gambling while upset, tired, under the influence of alcohol or affected by other substances can make it harder to make careful decisions.

Practical habits for safer play

• Set a spending amount before you start and avoid exceeding it.
• Decide how long you intend to play and take regular breaks.
• Keep gambling separate from essential household spending.
• Do not borrow money or use credit to continue playing.
• Avoid chasing losses by increasing your stakes or playing for longer.
• Keep your gambling private from children and other people who should not access your account.
• Review your activity from time to time so you understand how much you are spending and how often you play.

A win does not mean you need to continue playing, and a loss does not mean you are due a win. Setting a clear stopping point before a session can help you follow your own plan rather than making decisions based on the result of a game.

It can also help to think about the total cost of gambling over time, rather than focusing only on individual wins or losses. Keep gambling within the amount you have chosen for entertainment and avoid making decisions based on the hope of a particular result. If playing stops feeling enjoyable or becomes a source of stress, take a break and consider seeking support.

Use the tools available to you

Safer gambling tools can help you keep your play within limits that you choose. Depending on the features available to your account, you may be able to set deposit, spending, loss or session limits, take a temporary break, or request account closure. Limits are designed to support your decisions and should be arranged before gambling, rather than after a concern has developed.

Setting a personal budget

Choose an amount that comes from your discretionary spending and does not affect rent, mortgage payments, utilities, food, education, transport, medical costs or other important commitments. Consider setting a weekly or monthly gambling budget and dividing it into smaller session amounts. Once your budget has been used, stop playing until the next planned period.

A budget should be treated as a maximum, not a target. Avoid increasing it because you have lost money or because you expect a win. Keep records of your gambling activity if this helps you understand your spending, and review whether gambling remains affordable and appropriate for you.

Taking a break or closing your account

If you want time away from gambling, use any available break or self-exclusion option. A temporary break can create space to review your habits without the pressure of deciding whether to play each day. If gambling is causing harm or you no longer want to gamble, consider requesting account closure or self-exclusion for the period that suits your circumstances.

Do not open another account or use another person's account to get around a limit, break or exclusion. Ask for assistance if you are having difficulty applying a restriction. Account information and safer gambling requests may require checks so that the appropriate action can be taken.

Keep your account secure

• Use your own account and do not allow another person to gamble through it.
• Keep login information private and use suitable security settings on your devices.
• Log out when you have finished, particularly when using a shared device.
• Do not gamble on behalf of a child or anyone who is not legally permitted to gamble.
• Contact the available Just Casino support channel if you believe another person has accessed your account.

Recognise the signs of a problem

Gambling can become difficult to control gradually. A problem does not depend only on the amount of money lost. The time spent gambling, the effect on relationships and the way gambling affects your thoughts, work, study, sleep or wellbeing are also important.

You may need to take action if you

• Think about gambling frequently or find it difficult to focus on other activities.
• Gamble for longer or spend more than you originally intended.
• Try to win back money you have lost.
• Feel restless, irritable or anxious when you cannot gamble.
• Hide your gambling, losses or account activity from family or friends.
• Borrow money, sell belongings or miss financial commitments because of gambling.
• Experience conflict with a partner, family member, friend or colleague because of your play.
• Feel guilty, stressed, depressed or out of control after gambling.
• Return to gambling after deciding to stop or take a break.
• Use gambling to escape difficult emotions, loneliness or other problems.

One or more of these signs can be a reason to pause and seek help. You do not need to wait until a problem becomes serious. Speaking with someone early can make it easier to understand what is happening and decide on practical next steps. Support is available for people who are concerned about their own gambling and for people affected by someone else's gambling.

If you are concerned

1. Stop gambling and avoid trying to recover losses through further play.
2. Use an available limit, break, self-exclusion or account closure option.
3. Tell someone you trust what is happening and ask them to support your plan.
4. Review your finances and protect money needed for essential expenses.
5. Seek confidential help from an appropriate Australian gambling support service, health professional or financial counsellor.
6. If gambling is connected with immediate distress, self-harm thoughts, family violence or another urgent safety concern, contact emergency services or an appropriate crisis service without delay.

When asking for help, be open about how often you gamble, how much you spend and how gambling affects your life. A support professional can help you consider practical steps, including financial planning, counselling, self-exclusion and support for family members. You can ask for assistance even if you are unsure whether your gambling meets a particular definition of harm.

Our responsible gaming approach

Just Casino provides information and account tools intended to help players make informed choices. We encourage players to set limits before they begin, monitor their activity and contact the available support team when they need assistance with safer gambling options. We may ask questions or request information where this is needed to understand a safer gambling concern or apply an account restriction.

Responsible gaming features do not remove the risks associated with gambling, and no tool can replace personal judgement or professional support. A limit may help you manage a particular aspect of play, but it should not be changed or removed simply to continue gambling. If you are worried about your gambling, the safest option may be to stop and request a break, self-exclusion or account closure.

Support for family and friends

Problem gambling can affect people around the player. If someone else's gambling is affecting your finances, relationship or wellbeing, you can seek support for yourself even if the player does not want help. Consider protecting shared money, setting clear boundaries and obtaining independent advice before taking responsibility for another person's debts.

Family members and friends should not feel responsible for controlling another person's gambling on their own. Encourage the person to seek appropriate help, but also consider your own safety and wellbeing. If there are concerns about shared finances, conflict or family violence, obtain independent support and take steps that are appropriate for your circumstances.

Getting further help

Australian players can seek confidential assistance from an appropriate gambling help service, a general practitioner, psychologist, counsellor or financial counsellor. Support may be available by phone, online or in person, depending on the service and your location. You can also contact Just Casino through the support options shown on the website to ask about available account restrictions or responsible gaming assistance.

This page provides general responsible gaming information and is not financial, medical or legal advice. If gambling is affecting your safety, health, finances or relationships, seek independent professional help as soon as possible. The most important step is to stop, talk to someone you trust and choose support that is suitable for your situation.