Privacy Policy | Just Casino

About this Privacy Policy

Just Casino recognises the importance of personal information and aims to handle it responsibly. This policy applies to information collected through the Just Casino website, account services, customer support channels and related online features. It provides a general explanation of the types of information that may be handled, why that information may be used and the choices available to players.

Personal information means information that identifies a player or could reasonably be connected with that player. The information handled may depend on how a person uses the website, whether an account is created, which services are used and what information is required for security or verification. Some information is provided directly by a player, while other information is collected automatically when the website or account services are accessed.

This policy should be read together with the website’s terms, responsible gaming information and any privacy notices displayed when information is collected. If a particular feature or service includes an additional notice, that notice may provide further details about the information relevant to that feature.

By using the website, players acknowledge that information may be handled as described in this policy, subject to any choices or rights available under applicable privacy requirements. Where consent is requested for a particular purpose, players may choose whether to provide it unless the information is required to operate an account or meet another necessary obligation.

Information collected and why it is used

Just Casino may handle different categories of information to operate an online casino service, provide support, process transactions, protect accounts and meet applicable obligations. The information collected should be relevant to these purposes and may include the following.

Account and contact details

Name, date of birth and other details supplied when creating or updating an account.
Login information, account preferences and records of requests made through the website.
Contact details, such as an email address, used to communicate about an account, services, security or support.
Information about responsible gaming settings, account restrictions or other choices made by a player.

Verification information

Identity and age verification details used to confirm that an account is being used by the correct person.
Documents or other information supplied for verification where this is required.
Information used to assess account security, prevent impersonation and identify unusual or potentially fraudulent activity.
Records of verification requests, outcomes and communications connected with the verification process.

Payment and transaction records

Records of deposits, withdrawals, bets, gaming activity and account balances.
Payment method details, transaction references and related payment information, which may be handled through payment providers and security systems.
Information needed to investigate payment issues, disputed transactions, chargebacks or suspected misuse.
Records needed to reconcile transactions, maintain accurate account information and provide customer support.

Technical, device and usage information

Internet Protocol address, browser type, operating system, device identifiers and general location information inferred from technical data.
Website activity, pages visited, session information, access times, error reports and interactions with online features.
Information about how the website performs on a device, which may assist with security, troubleshooting, fraud prevention and service improvement.
Cookie identifiers and similar technical information connected with website sessions or preferences.

This information may be used to create and manage an account, provide gaming and payment services, verify identity and eligibility, complete transactions, respond to enquiries, maintain security, detect fraud or other prohibited activity, improve website performance and meet legal or regulatory obligations. It may also be used to send important service messages, including account, security, verification or transaction notifications.

Where a player chooses to receive promotional communications, information may be used to send marketing about relevant services or offers. Marketing preferences can be changed at any time. Choosing not to receive marketing should not affect essential account, security, transaction or service communications.

Cookies and similar technologies

The Just Casino website may use cookies and similar technologies. A cookie is a small file or identifier stored on a device when a website is visited. Cookies can help the website remember a session, keep account features working, support security, understand general website usage and improve the online experience.

Some cookies are necessary for core website functions, while others may support analytics, preferences, performance or marketing activity. The information collected through these technologies may include device details, browser information, pages visited, approximate usage times and interactions with website features. Cookie information may also help identify technical problems or unusual activity.

Players can manage or delete cookies through their browser settings. A browser may allow a player to block certain cookies or display a notice before cookies are stored. Disabling cookies may affect the availability, security or performance of some website functions, including account and session features.

Cookie settings are controlled through the browser or device used to access the website. If a player uses more than one browser or device, cookie choices may need to be managed separately on each one.

Sharing, security and keeping information

Personal information may be shared where reasonably necessary to provide the website and its services. This can include sharing relevant information with service providers that support hosting, technology, identity verification, payment processing, customer support, fraud prevention, security, analytics or communications. Those providers should receive only the information needed for their role and may be required to protect it.

Information may also be disclosed where necessary to protect players, the website or other people; investigate suspected fraud, security incidents or breaches of the terms; process a dispute; enforce rights; or respond to a lawful request or applicable obligation. Information is not intended to be sold as a standalone personal information product.

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online service can guarantee that information will always be completely secure, so players should use strong, unique passwords and keep login details confidential.

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and support records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Service providers may process information in Australia or in another country, depending on where their systems and operations are located. Where this occurs, appropriate steps may be taken to support the security and lawful handling of the information. Information may also be stored in systems operated by providers that help deliver website, payment, verification or support services.

Your privacy choices and data rights

Players may contact Just Casino about their personal information and ask for assistance with their privacy choices. Requests should be made using support@just-casino.site. To help protect accounts, reasonable steps may be taken to confirm the identity of the person making a request before information is provided, corrected or deleted.

Access: ask for a copy of personal information held about you, together with general information about how it is used.
Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may be limited where records must be retained for legal, security, dispute or other legitimate purposes.
Withdraw marketing consent: ask for consent to promotional communications to be withdrawn. Marketing messages may also include an unsubscribe or preference option where available.
Information about handling: ask questions about the types of information collected, the purposes of use or the categories of service providers that may receive it.

A request to withdraw marketing consent does not remove the need to process information for account administration, security, transactions, verification, support or other required purposes. Essential service communications may still be sent where they are needed to operate an account or provide important information.

Closing an account does not automatically result in the immediate deletion of every record. Some information may need to be retained for a period required by law, to resolve disputes, prevent fraud, protect security, maintain transaction records or meet other necessary obligations. Information that is no longer required may be deleted, anonymised or securely disposed of.

Just Casino aims to respond to privacy requests within a reasonable time. A response may explain if a request cannot be completed in full, for example because doing so could affect another person’s privacy, compromise security, prevent fraud detection, interfere with a dispute or conflict with a retention requirement. If more information is needed to process a request, players may be asked to provide clarification or suitable identity confirmation.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version will apply to information handled after it is published. Players should review this page occasionally for updates. Questions or requests about this Privacy Policy, including requests for access, correction, deletion or withdrawal of marketing consent, can be sent to support@just-casino.site.